Contractors have been appointed and work is starting. This is an exciting phase of your retrofit project with lots of energy and activity on site.

But hold on a second. It’s tempting to leave your builders to their work but now isn’t the time to take your eye off the ball.

Stage 4 is all about quality assurance and creating a way to monitor and assess the standard of work carried out by your contractors.

Clear information upfront, reasonable expectations, regular communication and a strong framework for oversight are all key ingredients to controlling the quality of retrofit works.

There’s another important factor too: on site training. Informal development sessions or toolbox talks with contractors that take place on-the-job are hugely valuable during this phase. They reinforce knowledge, sharpen skills and flag quality issues early on.

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